When writing an email you should first consider who you’re writing to. Your tone will be different when writing to your work buddy than when writing to a potential new client. Just like with emojis, this depends on the audience you’re writing to. The more formal your relationship with the recipient, the fewer emojis you should use. But in email, especially when writing externally, you tend to be better off keeping emoji usage to a minimum. In internal communication tools like Slack, emojis are part of how you communicate. In general, emojis are better suited for instant messaging. Proper email punctuationĭon’t overdo it with the exclamation points!!! And DO PLEASE REMEMBER that most people aren’t fans of excessive capitalisation. when it’s a client, or an informal ‘Hey Karen!’ when it’s your colleague. Start your emails with a more formal ‘Good morning’, e.g. And if you want to communicate professionally with someone via email, you should follow the same basic principles for your email etiquette. When you meet someone new you quickly introduce yourself, right? And when you bump into someone you know you’ll open with “hi” and walk away saying “bye”, right? It’ll also make it easier for the recipient to find the email again if they want to retrieve it at a later time. This is especially important when writing to clients or prospects. Writing a clear subject line helps your recipient to easily understand what the email is about and whether it’s important to them. But for most of us, the inbox is a chaotic collection of spam, marketing, client, and internal emails. Some professionals have a clear system in place to use email filters and labels to keep their inboxes clean and tidy. Our inboxes are continuously flooded with emails. This little precaution can save you a lot of time writing follow-up emails with subject lines like “oops I forgot the attachment”. Leave the address bar empty until you’re 100% sure the message is ready to go. Yet it has prevented us from accidentally sending emails without attachments or with embarrassing typos more often than we’d like to admit.Īlthough you might automatically start your email by adding the recipient’s email address we recommend you prepare the entire email message first. They ensure you communicate professionally and don’t make mistakes that might damage your professional career.Īfter these ten email etiquette examples, we’ll also share a few further tips on what to watch out for when using email in business. Mastering the art of effective email communication in the workplace starts with laying down some ground rules. Trust us, in business these basic rules can make all the difference. And your colleagues and customers will love you for it. It’s also about how to best use email in the workplace and what specific email features you need to master to become the best at proper email etiquette.Īt the end of this article, you will be better at email etiquette. That’s why you shouldn’t underestimate the importance of proper email communication in the workplace.Īs such, these email etiquette best practices don’t just include guidelines and handy tips on how to write a proper, professional email. But they also help you avoid professional mistakes that can lead to serious consequences. They help you write better emails that get your message across more effectively. But either way, you can benefit from sticking to some general email etiquette guidelines that go beyond just grammar and punctuation. If you’re messaging a colleague it can be quite casual, while if you’re sending a business proposal to a major client, you’re likely to keep it formal. Now, how formal your emails need to be will depend on many factors. Since email is used online its etiquette is sometimes also colloquially referred to as netiquette (a combination of network + etiquette). What is email etiquette and why is it important in the workplace?Įmail etiquette is the code of conduct for proper, correct, and professional use of your email. What is email etiquette and why is it important in the workplace?.And that’s important for both external and internal communication. It’s about effectively and efficiently getting your message across in a professional manner. Proper email etiquette in the workplace is about more than writing grammatically correct. Because isn’t productivity and working through your inbox quickly more important than sticking to silly formalities? Well, no. No wonder email etiquette is often overlooked. To put a number to it: estimates are that the average person sends and receives 121 business emails per day. Think about it, how often have you opened your work laptop to see the dreaded red circle of unread emails in double (if not triple) digits? If you work in a business, you’ve probably heard people complain about their emails filling up their inbox till infinity.
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